Xilinx Global Services

Xilinx

Description:

The Xilinx Global Services organization provides customers with education support and design services plus an automated knowledge database on the web. Xilinx Education Services offers customers a variety of options for in-depth training in the company's programmable logic solutions.
These include classes such as DSP, advanced FPGA Design and FPGAs for ASIC designers.
Courses are offered at the customer's location as well as at Xilinx offices worldwide. Customers also can choose the Xilinx E-Learning system, which provides scheduled live classes over the Web.

Through the Support Services, customers can also choose to have direct access to Xilinx's most experienced engineers through the Platinum Technical Service. Platinum Technical Service provides customers with a dedicated toll free telephone number to reach senior application engineers.
Titanium Technical Service allows customers to have access to a dedicated application engineer with expertise in Xilinx tools in support of the customer's back end design flow.

The web site, support.xilinx.com, is the Xilinx online community for designers. The site provides a single, 24-hours-a-day location for designers to expand their knowledge about Xilinx products. The site features an answers database with more than 4,000 unique design tips, techniques and application notes, interactive forums that allow designers to trade information with their peers, and problem solvers that automatically step customers through the debugging process. Designers can also sign up for Mysupport, a customized portal that allows customers to receive information they need when they need it.

Xilinx augments these services with a team of more than 300 field application engineers (FAEs)throughout North America, Europe and Asia who provide on-site answers and consulting services for customers. FAEs, both from Xilinx and the company's independent sales organizations, are experts in electronic design. They also offer design evaluation of new projects and close consultation through the design process

Categories:

Services Services > Design Services